Terms of Service

Effective date: June 3, 2026 · Last updated: June 3, 2026

These Terms of Service ("Terms") form a binding agreement between you and ADCENDANT LLC, a Delaware limited liability company doing business as AutomatesTime ("we," "us," "our"). They govern your use of automatestime.com, any subscription software products we provide, and any professional services we deliver under a signed Statement of Work. By using our site or services, you agree to these Terms.

1. Acceptance of terms

By accessing automatestime.com, creating an account for any of our subscription software products, or entering into a Statement of Work with us, you confirm that you are at least 18 years old, that you have the legal capacity to enter into a binding agreement, and that you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. Description of services

We offer three categories of services:

1. Professional services engagements — custom website design and development, marketing automation and CRM implementation, ongoing technical retainers, education-sector software builds. These are governed by individual signed Statements of Work that define scope, deliverables, milestones, and pricing.
2. Subscription software products — proprietary software offered on a recurring subscription basis, including LockInPal at app.lockinpal.com. Subscriptions are governed by these Terms together with any product-specific terms presented at signup.
3. Free resources and content — information published at automatestime.com, including blog posts, case studies, and downloadable resources. Free resources are provided "as-is" without warranty.

3. User obligations

You agree:

• Not to use our services for unlawful purposes or to engage in fraud, harassment, or any activity that violates third-party rights.
• Not to attempt to access, probe, scan, or test the vulnerability of our systems, networks, or accounts other than your own.
• Not to scrape, copy, or republish our copyrighted content, software, or designs without written permission.
• To provide accurate, current, and complete information when registering an account or entering into a Statement of Work.
• To maintain the confidentiality of any account credentials and notify us promptly of any unauthorized access.
• To pay all fees when due as specified in your subscription plan or Statement of Work.

4. Payment terms

Payment terms depend on the service:

• Subscription products: billed in advance for each billing cycle (monthly or annual). Failure to pay results in suspension of access. See our Refund Policy for refund terms.
• Professional services: billed per the milestone or net-terms schedule specified in the signed Statement of Work. Standard invoicing terms are net-15 from milestone delivery unless otherwise specified. Overdue invoices accrue late fees at 1.5% per month or the maximum allowed by law, whichever is lower.
• All payments are processed in U.S. dollars. We accept credit and debit cards, ACH transfers, and wire transfers through Stripe.

5. Intellectual property

5.1 Our intellectual property

We retain ownership of:

• The AutomatesTime brand, logo, name, and visual identity.
• Our proprietary software, code libraries, internal tools, frameworks, and methodologies developed prior to or independently of any client engagement.
• Content published at automatestime.com, including blog posts, case studies, design templates, and process documentation.

5.2 Client deliverables

For professional services engagements, unless the Statement of Work specifies otherwise:

• Client owns: the final custom deliverables produced specifically for the client (website design files, custom code written specifically for that engagement, configured CRM workflows, branded content). Ownership transfers upon full payment of the applicable milestone.
• We retain: any underlying frameworks, code libraries, methodologies, design patterns, or templates that pre-existed the engagement or that we developed independently for general use. The client receives a perpetual, royalty-free license to use the deliverables for its own business purposes.
• Portfolio rights: we may reference the engagement (client name, logo, project type, anonymized results) in our portfolio, case studies, and marketing materials, unless the client has signed a non-disclosure agreement that explicitly prohibits this.

5.3 Subscription products

For subscription software products, you receive a non-exclusive, non-transferable, revocable license to use the software during the period of your active subscription. You do not acquire any ownership of the software itself.

6. Warranties and disclaimers

We provide professional services with reasonable skill and care, consistent with industry standards. We warrant that deliverables will substantially conform to the specifications in the signed Statement of Work, for a period of 30 days following delivery.

For subscription products and free resources, the services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the services will be uninterrupted, error-free, or free of harmful components.

You acknowledge that no software or service is perfectly reliable, and that you remain responsible for your own data backups, business continuity planning, and risk management.

7. Termination

Either party may terminate a subscription or professional services engagement as follows:

• Subscriptions: you may cancel at any time through your account settings or by emailing support@automatestime.com. Cancellation takes effect at the end of the current billing period. See our Refund Policy.
• Professional services: either party may terminate by written notice. See the executed Statement of Work for specific termination terms.
• For cause: we may terminate any service immediately if you materially breach these Terms, fail to pay when due, or engage in fraudulent, illegal, or harmful activity. We will provide written notice of the basis for termination.

Upon termination, your right to use the services ceases. Sections that by their nature survive termination (intellectual property, limitation of liability, indemnification, governing law) will survive.

8. Limitation of liability

To the maximum extent permitted by applicable law:

• In no event will we be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, loss of goodwill, or business interruption, regardless of the legal theory under which such damages are sought.
• Our total cumulative liability arising out of or relating to these Terms, the services, or any deliverables, whether in contract, tort, or otherwise, will not exceed the greater of (a) the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
• These limitations apply even if we have been advised of the possibility of such damages, and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless ADCENDANT LLC, AutomatesTime, and our officers, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the services.
• Your violation of these Terms.
• Your violation of any third-party right, including any intellectual property, privacy, or confidentiality right.
• Any content you submit, upload, or transmit through the services.

We reserve the right to assume the exclusive defense of any matter for which you are required to indemnify us, in which case you will cooperate with us in asserting any available defenses.

10. Confidentiality

Each party may disclose confidential information to the other during the course of an engagement. Each party agrees to:

• Use confidential information only for the purpose of fulfilling the engagement.
• Protect confidential information with at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care.
• Not disclose confidential information to any third party except as required by law or with the disclosing party's written consent.

This obligation continues for three years after the end of the engagement, except for trade secrets, which are protected indefinitely.

11. Governing law and dispute resolution

11.1 Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the services, that cannot be resolved by good-faith negotiation between the parties within 30 days, will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Wilmington, Delaware, before a single arbitrator. The arbitrator's decision will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

11.3 Class action waiver

You and we agree that any dispute will be resolved on an individual basis only. You waive any right to participate in a class action, collective action, or representative action against us.

11.4 Exceptions

Notwithstanding the above, either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights, confidential information, or to enforce arbitration. Either party may also bring claims in small claims court if the claim qualifies and remains in that court.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. For subscription products, we will provide at least 30 days' notice of material changes by email to active subscribers. Continued use of the services after the effective date of a change constitutes acceptance of the updated Terms.

13. Miscellaneous

• Entire agreement. These Terms, together with any signed Statement of Work and our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the services.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
• Notices. Notices to us must be sent to support@automatestime.com. Notices to you may be sent to the email address on file for your account.

14. Contact

Questions about these Terms should be directed to:

ADCENDANT LLC
dba AutomatesTime
Email: support@automatestime.com
Phone: (929) 900-5351